There is an expression that I grew up with that goes something like this “when the going gets tough, the tough get going”, meaning that when things are difficult – action is required. The phrase is said to come from JFK’s father Joseph Kennedy. Action in many cases takes the form of communication.
Essentially the statement is one that resonates with me. There are however a few additions I would make to communication with confidence.
- When you need to communicate something that is challenging or difficult – show it – be in integrity with what is occurring.
- Pause and listen carefully before speaking or entering into a debate.
- Hone your listening skills – pay attention to what is not being said.
- Be aware of what you are saying and how your body is positioned – have good posture, make eye contact – say what there is to say without embellishment.
Practice and develop taking action through confident communication especially when the subject area is challenging.
Marie-Helene Sakowski – Business Consultant – Change & Transition, firstname.lastname@example.org.