Focus on the client. Tailoring service offerings to the client needs and staying focused on what is important to the client while juggling competing demands has a long history. Staying the course is a virtue especially when the client is looking for a quick fix to a long standing issue. Letting the client know a quick fix may not be the solution while maintaining open lines of communication and being transparent throughout a process is a top priority.
Sharing of information. Being clear in all communication is critical. Sharing communication on various platforms is important for all levels of the organization to be up to date and informed.
Showing appreciation and giving thanks. Thanking those who are working with me on a project or initiative and appreciating that they are doing so on top of their day-to-day work is important. All of us require thanks and appreciation that is genuine and sincere.
Marie-Helene Sakowski – Change & Transition Consultant firstname.lastname@example.org